Buying from the website
By placing orders using this Spirits of Bronte Drinks Company website, you acknowledge that you have read and agreed to these terms and conditions, and that you are of legal drinking age.
If you don’t agree with any aspect of these terms and conditions, you must contact us with any questions or observations for clarification before placing any orders, by using the contact details on the relevant page on this site.
Cleared payments must be received in full before any orders can be accepted and dispatched.
We will confirm the order by e-mail using the e-mail address you provide on the order.
Once accepted, we will be in a legally binding contract.
Dispatch and order processing
We will do our best to dispatch the order on the same as it was placed, and aim to delivery within 1-2 working days (however on some occasions this may be 3-5 working days)
This will depend on how busy we are, and mainly if that day’s courier collection has already taken place or not.
Most orders will be sent next working day after ordering.
Orders received on a Friday, will be delivered next working day Monday, except for any bank holidays.
This rule applies throughout the year. Next working day means next midweek day unless it’s a national bank holiday.
All deliveries must be signed for, our couriers are dedicated to delivering glass bottles, and no claims for damage will be accepted once the package has been delivered ‘dry’, ‘undamaged’, and signed for.
In the extremely unlikely event of any damage, this will be recorded in writing and with a digital image by the courier, and the parcel will not be delivered or left anywhere but returned to sender, where it will be dealt with either by sending a replacement, or refunded in full.
Anyone signing who looks under the legal drinking age may be asked for Identification and may be refused delivery to comply with the law, and to help avoid any underage drinking.
We do not deliver to any address outside the UK.
Please contact us direct to place an offshore order, delivery charges for this will be £11. Any orders placed through the website with an offshore delivery address will be accepted but we will get in contact with the customer with additional delivery charges.
Any orders from outside the UK must have a UK delivery address otherwise the order will not be accepted.
CANCELLATION of orders
If for any reason there is a problem with an order, or if ordered in error, and a cancellation is required, then please use the contact page to get in touch, quoting as much information as possible, we will do our best to sort out any problems or issues with orders.
Contact must be made immediately if any problem arises, and before any dispatch to facilitate this process.
Given the nature of the product, returns are not generally accepted, however, in extreme circumstances, all return requests will be taken on individual merit, and if approved will be issued with a returns number and dedicated returns address. Any returns must go to this address which will be issued when the return is accepted and the returns number should be clearly marked on the parcel
Unless agreed by Spirits of Bronte Drinks Company in writing, all return postage costs are to paid for by the buyer wanting to return the item, refunds will be made in full for all accepted returns including postage if the reasons are for problems rather than requests. We will notify you accordingly on a individual basis.
All returns must be in the original unopened packaging, unless agreed with us in writing.
We employ a rigorous manual manufacturing process and laboratory batch testing procedures every batch and therefore every bottle is fully tested for consistency, and it will be unlikely for any product not to be of the highest standard. In the unlikely event of any return it will be fully tested, analysed and compared with the original data to help identify any issues.
Although extremely unlikely, we hold the right to refuse any order.
This is in case a mistake has been made by either party, for example an order has the wrong postage amount by either a problem with the web site, or incorrect entry, or if an international order has somehow slipped through the ordering system.
We will do our best to put this right by any compromise but ultimately we hold the right to refuse the order and refund any payments made where any agreement cannot be reached.
These terms and conditions form the basis for our online shop, any other issue or problem will be dealt with on an individual basis to a satisfactory conclusion. Our liability extends only to the value of the products purchased and in accordance to the distance selling rules covering on line sales.
Spirits of Bronte Drinks Company fully supports the national drink aware ‘drink responsibly’ campaign and urges all our customers to enjoy this superior product sensibly and responsibly.